TERMS & CONDITIONS

Standard Orders & Products

PRODUCTION TIME

All my standard products – with the exception of art prints – are customisable and are made to order to your requirements. Once your order request has been received, a production time of up to 10 days is required. This is an estimate only and may take longer due to resin curing time and delivery of supplies.

SHIPPING

A flat standard shipping fee is charged in both NZ (excluding rural areas & PO Boxes) & Worldwide for my physical products. For NZ clients, I also offer the option of an upgrade to overnight courier for a small fee.

  • Wellington Region: Free/Local Pick up.
    All items are shipped for free via standard track & trace post. I also offer a local pick up delivery service, to be organised at a suitable time between Sunrise Sapphires and the client.
  • Within New Zealand: ETA 2-5 working days.
    All items are shipped via standard track & track post. A flat fee of $10 applies, with free shipping on orders over $120. Optional upgrade to overnight courier is available for $16.50 fee.
  • International: ETA 3-21 working days. All items are shipped via New Zealand Post airmail/un-tracked (ETA 7-21 working days worldwide). A flat fee of $20 applies, with free shipping on orders over $120.

Orders placed on weekends and/or public holidays will be processed and shipped on the next available business day.

PLEASE NOTE:  items will be sent to the shipping address confirmed via checkout. Shipping times are an estimate only. Delays may occur during weekends, public holidays and depending on when the client’s given postage days are. Some countries may charge custom and import taxes. By purchasing this item, buyers are responsible for any taxes that may apply. Captured by Kerry’s Sunrise Sapphires is not responsible for costs or delays due to customs.

PAYMENT TYPES

I offer the following payment types at Checkout:

  • Direct Bank Transfer
  • Debit/Credit Card

For orders paid by direct bank transfer, orders will not be processed and completed until payment has been cleared.

CANCELLATION & REFUND

Cancellations on my standard products must be made within 24 hours of order confirmation. Cancellations after this time will not be accepted.

Full refunds are provided for cancellations made within 24 hours of order confirmation. Cancellations made after the 24 hours, will not be refunded. If a client receives their product and are unsatisfied, please contact me at kerry@capturedbykerry.co.nz within 7 days of delivery, and all questionable items will be available for refund and returns. Concerns raised after the 7 day period, will not be viable for a refund.

 

Commission Bookings & Partnership Programme

 

PAINTING COMMISSION

Art paintings are created in your choice of either ‘Abstract’ or ‘Fluid Art’ form, on your choice of sized canvas. There are no limitations to your requirements, with each price a set price per size. The contact form provided on the product page must be completed with all of your details in order for your request to be processed. If I haven’t received these details, an email will be sent requiring this information. If a reply is not given within 48 hours, then your order will be cancelled and fully refunded.

RESIN MIRROR COMMISSION

Resin mirrors are created on a selection of mirrors supplied by me. There are no limitations to your requirements, with each price a set price per size.  options provided on the product page must be completed with all of your details in order for your request to be processed. If we haven’t received these details, an email will be sent requiring this information. If a reply is not given within 48 hours, then your order will be cancelled and fully refunded.

For clients wishing to supply their own mirror(s), please contact me personally so we can arrange a booking for you, as well as an invoice quote including a 15% discount. Mirror(s) must be sent to me at the client’s own expense.

BOOKING CONFIRMATION

Once the client’s order request has been approved by me, an invoice will be sent to them via email with their payment quote. Booking confirmation from the client must be made within 48 hours of quote send out. If confirmation has not been received within this time frame, then their booking will be cancelled.

DEPOSIT FEE

Once booking has been confirmed, a 50% deposit fee will be charged to secure the client’s booking. This deposit will be taken off the final invoice total once the art piece has been completed. Life can be unexpected and out of our control sometimes, should cancellations occur by either party, the following action will be placed;
A) If for any reason the client cancels their request at any time prior to completion, the 50% deposit will not be refunded.
B) If for any reason Captured by Kerry’s Sunrise Sapphires cancels the request order at any time prior to completion, the 50% deposit will be refunded.

SURCHARGE FEE

Due to time and resources, any changes made by the client during the artwork process will incur a 25% surcharge fee. This fee will be charged per each individual change made.

PAYMENT

We offer the following payment types at Checkout:

  • Direct Bank Transfer
  • Debit/Credit Card

For orders paid by direct bank transfer, orders will not be processed and completed until payment has been cleared.

SMALL BUSINESS PAYMENT SCHEME

For small businesses like myself, I understand the difficulty of setting up a business, without breaking the bank. For this reason, I have set up a 4 monthly payment plan to be granted for those wishing to make a payment for larger orders, but aren’t currently in the financial capability to do so. A first payment of 25% will be required upon booking, followed by 3 monthly quarterly payments. A receipt and summary will be given upon each payment received.

This payment scheme is only available to New Zealand businesses.

To inquire for the payment scheme, contact me directly at kerry@capturedbykerry.co.nz. This payment scheme will only be granted for orders totaling a minimum of $1,000 or more. This scheme is based on the trust and honesty of my clients and business partners. Proof of an automatic monthly payment set up must be provided to me upon first payment confirmation. A payment reminder will be emailed to you 5 working days prior to the payment due date. In order to take into consideration weekends, public holidays and the variation of time for bank transfers between competitive banks, a leniency of 3 working days will be granted. After this, if I have still not received your payment, then a 15% late fee will be charged per day of late payment, until payment has been received. This 15% late fee will be 15 % of your total order summary and will be charged the following month.

PRODUCTION TIME

For painting and resin mirrors, most artworks are usually completed within a 10 day time frame. However, this cannot be guaranteed. Therefore, I require at least 3 weeks notice before intended completion date to secure enough materials, resources and time depending on the scale and complexity.

The time frame does not include shipping times. Please remember to take into consideration my estimated shipping times, especially if the client is requiring their artwork to be completed and received by a specific date. International clients are strongly advised to take this into consideration. Captured by Kerry’s Sunrise Sapphires is not responsible for delays and late arrivals due to shipping.

PARTNERSHIP PROGRAMME

My Partnership Programme has been created to cater for both specialist and regular clients looking to bulk buy and grow. I offer 4 options to choose from, depending on your budget and needs. Contact must be made to me to set you up with the package you’ve requested.

PRICING

Package prices are charged per month, with no obligation and the availability to cancel any time. With no automatic payment set up, a reminder and invoice will be sent to you 5 days prior to your monthly renewal and here, you can choose when you want to opt-in or opt-out; with your discount code only available to you, should you choose to opt-in. Your month will begin on the date your payment has been received, with no refunds granted upon cancellations. For the more advanced packages, all perks will suspended.

Wholesale: For the free package, a wholesale order with the minimum of 10 items is required for the discount to be granted. For the paid package, no minimum order quantity is required.
Business: For the business packages, a minimum order is not required for the discount to be granted.

ORDER CONFIRMATION

Order confirmation from the client must be made within 5 working days of quote send out. If confirmation has not been received within this time frame, Captured by Kerry’s Sunrise Sapphires will cancel their request.

DEPOSIT FEE

Once an wholesale order has been placed and confirmed, a 50% deposit fee will be charged to secure the client’s placement. This deposit will be taken off the final invoice total once the order has been completed. Life can be unexpected and out of our control sometimes, should cancellations occur by either party, the following action will be placed;
A) If for any reason the client cancels their wholesale order at any time prior to completion, the 50% deposit will not be refunded.
B) If for any reason Captured by Kerry’s Sunrise Sapphires cancels the wholesale order at any time prior to completion, the 50% deposit will be refunded.

SURCHARGE FEE

Due to time and resources, any changes made by the client during the product making process, will incur a 25% surcharge fee. This fee will be charged per each individual change made.

TIME FRAMES

The following time frames per order quantity are required:

  • Orders of up to 10 items will require at least 2 weeks notice before intended due date.
  • Order of up to 20 items will require at least 3 weeks notice before intended due date.
  • Orders of up to 50 items will require at least 6 weeks notice before intended due date.
  • Orders of up to 100 items will require at least 12 weeks notice before intended due date.
  • Orders over 100 items will require at least an extra 1 week’s notice per 100 items.
    E.G. up to 200 items = at least 13 weeks notice

The time frame does not include shipping times. Please remember to take into consideration my estimated shipping times, especially if the client is requiring their products to be completed and received by a specific date. International clients are strongly advised to take this into consideration. Captured by Kerry’s Sunrise Sapphires is not responsible for delays and late arrivals due to shipping.